How To Order

How to Order

Purchasing Policy

Sales to Authorized or Law Enforcement Personnel Only.

ICE Foundation does not sell products for purchase to non-authorized or non-law enforcement professionals.

For your protection and the protection of our law enforcement community, all orders must show proof of law enforcement employment.

In addition, all products which contain any law enforcement logo, including patches, raid apparel and hats, polo shirts, etc. “ORDERS WITH AGENCY SPECIFIC MERCHANDISE SHOULD BE SHIPPED TO OFFICIAL GOVERNMENT ADDRESSES OR PLEASE USE YOUR GOVERNMENT EMAIL ADDRESS WHEN ORDERING AND WE WILL EMAIL THE ORDER CONFIRMATION TO THAT EMAIL ADDRESS. ALL EMAIL ADDRESSES ARE KEPT CONFIDENTIAL AND WE DO NOT SEND SOLICITING EMAILS.” Information provided to us regarding your employment is strictly private and is not stored on our storefront web server.


Sale of Products to Children

ICE Foundation does not sell products for purchase by children. If you are under 18, you may use icestore.org only with involvement of a parent or guardian and any items ordered must comply with with our ordering rules indicated above.


Conditions of Use, Notices, and Revisions

For further information about your privacy and our privacy policy, refer to our Privacy Statement.


Returns/Exchanges:

ICE Foundation is committed to your satisfaction. We will gladly refund or replace any defective item and most non-defective items and ship out again at no additional charge. All Exchanges must have an approval given when you call our Shipping Department to confirm your return. Please be sure to clearly mark that this is a return on the outside of the package being returned as well.

In order to receive an approval for a return, you should call 202-888-1761.


• Returns

We will fully refund you for any non-clearance item in original condition less shipping charges (shipping is not included). You must contact us within 7 days.

We are sorry, but we cannot accept any returns on items customized with names or with agency logos or lettering.


• Exchanges

We will exchange for you any non-clearance item (shipping is not included). You must contact us within 7 days. We are sorry, but we cannot accept any exchanges OR cancellations on items customized with names or locations or with agency logos or lettering.

If there is a Problem with Our Product. We stand by the high quality of our products. All defective products may be returned for a replacement (when available) at no charge (shipping included). If not available, we will give you a full refund. You must contact us within 7 days.

Items will be shipped UPS Ground unless otherwise specified when you contact us and are given an approval for your return.


Cancellations

We are sorry, but we cannot accept any exchanges OR cancellations on items customized with names or locations or with agency logos or lettering.

Orders must be cancelled within 24 hours. If your order is cancelled after it has been processed, we reserve the right to charge a 20% cancellation fee.

The cancellation must be in writing and must contain your Name and your Order Number.